At Royston Finance, we are committed to resolving complaints fairly, appropriately, and in a timely manner. Our complaint process is simple and flexible — you can submit your complaint online, by email, over the phone, or by mail.
Please use the following contact details to submit your complaint:
When submitting a complaint, please provide:
Once we receive your complaint:
If your complaint is not resolved satisfactorily, or you have not received a response within 30 days, you may escalate it to the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service:
AFCA Contact Details:
Note: AFCA cannot investigate a complaint until Royston Finance has had the opportunity to address it and at least 30 days have passed.
If you need help submitting your complaint, we can provide:
Copyright © 2025 Royston Finance PTY LTD - ACN - 666226768 ABN - 66666226768 - ACR Number - 548152 - FBAA M-354377 - AFCA - 98287 -
All Rights Reserved.
Tel - (07) 3916 9440
21 Ingleston Road, Tingalpa Queensland 4173, Australia